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  • Jael treats the session you have booked with Love and Respect, and as an intuitive and therapeutic practitioner holds the highest outcome as an intention for you. She honours your free will, and will not give you prescriptive advice. Jael sees her role as a therapeutic facilitator and divine energy worker.


  • Jael highly values your commitment to personal and spiritual growth and will uphold your right to confidentiality. All information provided by you during your sessions will be held in the strictest confidence.


  • Jael sees developing trust in emotionally-safe spaces to be a key to healing and developing confidence in your inner power. This is why she creates defined boundaries around sessions for proper and safe processing of emotions and energy.


  • Jael intends for her work to honour, respect, empower, inspire, liberate, support and validate you. As Jael values your inner knowing, so she wishes to deeply support you in developing trust in yourself, and the power you have to create a life of meaning, personal fulfilment and wholeness.


  • Jael will explain the structure of the session to you clearly before she begins. There is always time in the end to share your thoughts and feelings.



*It is crucial that you show up for the session on time. Due to the specific & in-depth nature of the intuitive work, and how

Jael prepares for you; it is not possible for her to delay the start of your session. If you are unavailable at the start time, the session will not go ahead, and you are subject to the cancellation terms given below. *


Connecting with Jael for the first time on Skype: 

Jael’s Skype name is Jael Ortega, 


  • Jael will connect with you on Skype 5 minutes before the start time.

  • Please view your account at least 30 minutes before the start time; Jael will send you a chat message to check you are connected.

  • Aim to be online and ready at least 10 minutes before the start time. Jael will call you at the start time to commence your session.

Connecting with Jael for the first time on Zoom: 

Jael’s Zoom's name is Jael Ortega, 


  • Jael will send an invitation to join in a Zoom meeting.

  • Aim to be online and ready at least 10 minutes before the start time. Jael will start the Zoom session on time. 



  • Please familiarise yourself with the Skype or Zoom applications before the session.


  • You are welcome to record the session if you wish, for personal home use only. Under no circumstances must this transmission be used publicly, sold, or for advertising purposes.


  • Sessions are for adults aged 18 or over.


  • Payment must be received before the sessions start time.


  • Please make every effort to make sure that your equipment is working for the Skype or Zoom session. In the event of a poor connection or technical issues out of our or your control, the session will be re-arranged.


  • Please make sure that it is only you in the room at the time of the session, and that it is as quiet and undisturbed as possible if there are noise disturbances other than unavoidable light traffic, natural or environmental sounds.


  • Please put all mobile (cell) phones on silent and ensure that any message notification sounds on your computer, tablet or laptop are muted.




  • Jael's sessions are intended to support personal & spiritual development, empowerment and growth. All guidance and information supplied during sessions are to be used at the client's own risk and discretion.


  • Information supplied during sessions should not be used as a substitute for medical advice, or that given by any other psychological/psychiatric professional used by the client. If you are concerned about your health in any way, always consult a medical practitioner.


  • Jael Ortega cannot be held responsible for any loss, claim or damage arising out of use, or misuse, of the information supplied, or for the failure to take medical advice.





  • Payment must be made at least 24 hours before the appointment. 


Our cancellation policy is firm. To avoid confusion or dispute, please read this carefully. 

If you cancel seven days or more before your session time, your deposit will be refunded.

If you cancel four days before or less, your deposit will be retained. 

Balance payments are required at least 24 hours prior to the appointment in order for the session to go ahead.

If you cancel 24 hours before or less, your full balance will be retained. 

If you do not show up for your session, it is effectively cancelled with no notice, and no deposit or balance refund will be available. The opportunity to rebook will be at our discretion. 

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